These General Terms of Service are written in English language and govern the offer and sale of services on www.biriola.com (“Site”).
- WEBSITE.
The Site provide information, to enable booking and payment for vacation rentals.
The User warrants that he/she is at least 18 years old and will use the Site in accordance with these Terms of Service.
By making a reservation, the User accepts these General Terms and Conditions, displayed during the reservation process.
- RENTAL OF VACATION HOMES
Biriola.com rents fully furnished apartments owned or owned by third parties for tourist use.
In the case of apartments owned by third parties, the lease is concluded in the name and on behalf of the owner of the property.
The descriptions, photos and information about the apartments reflect the conditions at the time.
Biriola.com reserves the right to change the furnishing of the apartments at any time with or without notice. In any case, Biriola.com strives to keep the information as current as possible.
- RENTAL PRICE
The rental price is established at the time of booking according to the internal rates of the facility, which may vary depending on the period and availability.
Included in the price are: initial cleaning, electricity, water, gas, dishes, household utensils, and any heating or air conditioning.
- EXTRA SERVICES.
– Late Check-in: between 21:00 and 23:00 euro 25.
– Early Check-in: before 5 pm euro 50.
– Late Check-out: after 10 am and before 1 pm euro 50. After 1 pm and before 3 pm euro 100.
– Loss of keys euro 50.
– Complete final cleaning of the apartment euro 100 for two-room and three-room apartments, euro 200 for four-room apartments or more.
– Stain removal and cleaning of sofas, armchairs, mattresses euro 150 per piece.
– Garbage disposal euro 200.
– Linen change (towels and sheets) euro 20 per person.
- MODE OF RESERVATION.
The reservation can be made through the Site and is considered valid upon receipt of the voucher sent by Biriola.com. To proceed with the reservation, it is necessary to enter the details of a valid credit card, which will be used as a guarantee since no prepayment is required.
The full amount of the reservation will be charged on the day of arrival, made slava the possible application of penalties.
If the User does not have a credit card For the purpose of confirming the reservation, no prepayment is required but the release of credit card information will be required to pay a deposit by bank transfer or credit card.
The amount required is 50% of the total amount of the reservation.
– No down payment is required and the credit card is required as a guarantee and we will go to check if there is the full amount available.
The full amount will be paid in cash or credit card on the day of arrival.
The User making the reservation is also responsible for the actions and behavior of all Guests.
- MODIFICATION OF RESERVATION
Once a booking confirmation has been obtained it cannot be changed.
However, any requests for changes to reservations already made that involve changing the period of the vacation and/or the accommodation may be made to Biriola.com, which will attempt, where possible, to accommodate such requests.
The reservation confirmation is nominative, without prejudice to the Guest’s right to transfer the reservation to a third party with Biriola.com’s written authorization, without loss of the amounts already paid.
- METHOD OF PAYMENT
CREDIT CARD
No prepayment is required and the balance of the reservation will be made at the time of check-in.
Credit card details must be entered at the time of booking and will be used as a guarantee.
A pre-authorization equal to the total amount of the reservation will therefore be made.
- CANCELLATION OF RESERVATION OR NO-SHOW
In case of cancellation of the confirmed reservation or no-show of the Guest, the following penalties shall apply:
– In case of cancellation of reservation up to 30 days prior to arrival at the facility, no penalty will be charged;
– In case of cancellation of the reservation up to 7 days before the arrival a 50% penalty will be applied;
– In case of cancellation of the reservation in the 7 days prior to arrival or in case of no-show a penalty equal to the full amount of the reservation will be applied.
- SECURITY DEPOSIT
Upon arrival at the accommodation, Biriola.com shall ask to the Guest to bind a security deposit equal to € 500.00 (euro 1000/00 in case of a pet) by credit card, authorizing Biriola.com to make a pre-authorization to check its availability; this deposit will be returned after deduction of any damage caused to the property and compliance with all the obligations of these General Conditions, after check-out.
It is understood that liability for any damage to the apartment is not limited to the amount of the deposit deposited.
The Guest acknowledges and agrees that Biriola.com, will inspect the apartment within 24 hours after check-out, and any damages or additional costs due to additional cleaning or any damages will be automatically deducted from the security deposit.
Damages may include but are not limited to: stains on the floor, ruined or stolen linens, and ruined or stained sofas/chairs/chairs, broken furniture.
The Guest by booking on the Site agrees that he/she is fully responsible for any damage caused within the apartment, or to the building or common areas of the building, caused by him/herself, a guest or any invitee.
- DELIVERY AND RELEASE OF THE APARTMENT
Check- in: between 17:00 and 20:00.
Upon arrival, the Guest is required to present the voucher and an identity document of himself and all persons for whom the reservation was made, in order to enable their registration with the competent authorities.
Should the Guest be late on the scheduled day of arrival, he/she must give notice by email by writing to info@biriola.com or by calling +39 33810070062.
In case of no notice of delay involving arrivals after 20:00 Biriola.com has the right to request the additional sum by withholding it from the security deposit or charging it to the credit card as guarantee and/or proceed to the cancellation of the reservation.
In agreement with Biriola.com, it is possible to check in completely independently, starting at 5:00 p.m. on the day of arrival, by emailing or WhatsApping the Guests documents and following the instructions given by the property.
The Guest who checked in completely independently will need to make arrangements to proceed with the balance of the reservation.
Should the Guest wish to check-in early, he/she will have to agree on the possibility with Biriola.com, which may charge an additional fee.
In case the Guest performs early check-in without agreeing with the property, Biriola.com will apply the surcharge.
Upon check-in, the Guest will receive the keys to the apartment and from that moment will become the guardian of the keys and the apartment.
Check-out: by 10 a.m. on the day of departure.
At the end of the stay the apartment must be delivered clean and tidy. Any extraordinary cleaning that may be necessary will be charged to the Guest, as well as any damages found.
Should the Guest wish to make a late check-out, he/she will have to agree on the possibility with Biriola.com, which may apply an extra charge.
In case the Guest performs late check-out without agreeing it with the facility, Biriola.com will apply the surcharge.
- EQUIPMENT
The properties are equipped with all standard amenities and comforts.
Any other equipment for special needs can be requested from Biriola.com and the costs will eventually be charged to the Guest.
The property is delivered clean and with clean linens. Any rearrangements during the stay will be the responsibility of the Guest.
- REFUSAL OR REMOVAL OF THE GUEST
Biriola.com may deny the Guest access to the property or remove the Guest from the property if one or more of the following conditions occur:
– Contrasting data provided;
– Lack of identity document;
– Failure to pay the down payment, security deposit when required, or credit card guarantee;
– Substitution or increase in the number of guests;
– Behavior contrary to common sense and decency.
It is understood that removal will result in the loss by the Guest of the amounts already paid, as well as the applications of any extra charges.
- SUPERVENING UNAVAILABILITY OF THE ACCOMMODATION.
If causes of force majeure, understood those events of an extraordinary nature occurring after the conclusion of the reservation that the parties could not have foreseen or prevented by the exercise of ordinary diligence, or due to overbooking, prevent the Guest from making available the booked apartment, Biriola.com will make every effort to assign another accommodation with similar or superior characteristics at the same price as the booked accommodation.
Acceptance of the new property extinguishes all rights to any refunds or claims of any kind.
If Biriola.com is not in a position to assign another accommodation, it will have the right to cancel the reservation, refunding to the Guest the amount already paid, without the latter being able to make any claims for compensation for any reason whatsoever.
- REVIEWS AND COMMENTS
Biriola.com encourages its Guests to provide reviews of the service.
All reviews submitted directly to Biriola.com will become the property of Biriola.com and may be used for marketing and promotional purposes. Biriola.com reserves the right to publish reviews on its website or social channels.
Biriola.com also reserves the right to exercise all remedies at its disposal to protect the company’s reputation in case of untrue negative reviews.
- GENERAL PROVISIONS
a. These general conditions and the relationship between the Guest and Biriola.com are governed by Italian law. For any dispute relating to the application, execution and interpretation of these General Terms of Service, the Guest accepts without reservation the jurisdiction of the Court of Nuoro.
b. You acknowledge that all information, photos and depictions of apartments on the Site are the property of Biriola.com and may not be used for any purpose without the consent of Biriola.com.
c. Should temporary situations of inconvenience occur during the stay, such as but not limited to: no internet access, no water due to municipal regulations, disturbing noises from other units, etc. will not entitle the Guest to any refund.
In any case, it will be the concern of Biriola.com to undertake to resolve the situation as soon as possible.
- CONTACTS
Biriola.com
Via Taloro 18, 08022 Dorgali (Nu)
Mail: info@biriola.com
Phone: +39 3381070062
